Ongoing Mail Fetching Issue - IN Data Center
Dear Customers, We are currently experiencing an issue impacting mail fetching for a subset of customers hosted in our India Data Center. Our team is actively working on resolving the problem. Kindly refrain from making any changes to your mail server
Ongoing Mail Fetching Issue - US Data Center
Dear Customers, We are currently experiencing an issue affecting mail fetching for a subset of accounts in our US Data Center. This is impacting both Native and Modern Authentication-based mail fetching. We sincerely apologize for the inconvenience this
Masterclass 2025: Episode 3 - Maximizing service uptime by employing major incident response playbooks [Apr 23]
Hi there, In the third episode of Masterclass 2025, learn to implement incident response playbooks and manage major incidents efficiently within your enterprise. We will go over the steps to configure role-based templates, create visual life cycles, and
Upcoming enhancements in Accessibility Controls in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Accessibility Controls in ServiceDesk Plus Cloud Accessibility Controls ServiceDesk Plus Cloud is now equipped with a comprehensive set of accessibility controls that ensure an inclusive
Ongoing Mail Service Issue – UK DC
Dear Users, We are currently experiencing an issue affecting mail fetching and sending in the UK DC. Our team is actively working to resolve this with the highest priority. Please do not reconfigure your mail server settings until you receive confirmation
ServiceDesk Plus Cloud – Intermittent Slowness in IN DC
Dear Customers, We're currently experiencing a network-level disturbance that's causing intermittent slowness while accessing the ServiceDesk Plus Cloud application. Our team is actively investigating and working on a resolution with top priority. We
Upcoming enhancements in Requests, Problems, Setup, Integrations in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Requests, Problems, Setup, Integrations in ServiceDesk Plus Cloud. Sandbox During migration, users will be temporarily unable to create, recreate, validate, or deploy the sandbox. Enhancements
Next Release : Zoho Analytics (previously, Zoho Reports) Integration Enhancements
Dear Customers, The next release for ServiceDesk Plus OnDemand - "Zoho Analytics (previously, Zoho Reports) Integration Enhancements". With new enhancements in Zoho Analytics integration, you can now generate reports under these new modules: Changes Projects Solutions Request Assessment Archived Requests User Defined Fields in Zoho Analytics Additional fields in ServiceDesk Plus cloud can now be included as user defined fields in Zoho Analytics. New Columns New columns have been added to existing
Masterclass 2025: Episode 2 - Reimagining your service delivery operation to deliver best-in-class service experience [Mar 26]
Hi there, We are excited to invite you and your team to the second episode of Masterclass 2025. We will discuss step by step how to design, implement, and manage a powerful service delivery model to cater to your organization's service needs. We will
Masterclass 2025: Episode 1 - Getting started with ServiceDesk Plus Cloud [Feb 26]
Hi there, We are excited to invite you and your team to Masterclass 2025. This series offers free monthly training sessions to help you get the most out of ServiceDesk Plus Cloud. Each episode focuses on a specific module and provides in-depth training
Confidential tickets?
Is there a way to limit access to certain tickets i.e. a HR related request that only certain technicians should have access to view?
SDP Cloud failure with O365
For no reason our mail fetching from SDP Cloud has stopped, nothing in SDP logs or Microsoft side that gives any indication. Removed O365 Mail integration to add back in again and successfully pass the Microsoft SSO stage but fail afterwards with a mesage
Upcoming enhancements in Assets, Requests, Maintenance, Solutions, Announcements, Dashboard, Reports and Setup in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Assets, Requests, Maintenance, Solutions, Announcements, Dashboard, Reports and Setup in ServiceDesk Plus Cloud. New Features Test credential in Credential Library (Probe) Users can validate
[Free webinar] Embed decision intelligence in your ITSM operations by integrating ServiceDesk Plus and Analytics Plus
Hey there, As traditional reporting mechanisms often miss out on emerging trends or subtle insights into your ITSM landscape, it is beneficial to leverage advanced analytics that arm IT leaders and service desk managers with deep ITSM insights. If you're
Upcoming enhancements in Assets, Setup, Requests, Releases, Zia in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Assets, Setup, Requests, Releases, Zia in ServiceDesk Plus Cloud. New Features Asset Allocation Details Asset Allocation Details provide a comprehensive view of assets, consumables, and
ServiceDesk Plus training | Ireland | March [Workshop]
Hello there, The ServiceDesk Plus workshop is coming to Ireland, bringing with it tips and tricks to help you elevate your service desk processes. More than just a training session, this workshop is designed to help you discover the untapped potential
ServiceDesk Plus training | UK | March [Workshop]
Hello there, The ServiceDesk Plus workshop is coming to UK, bringing with it tips and tricks to help you elevate your service desk processes. More than just a training session, this workshop is designed to help you discover the untapped potential of ServiceDesk
Time Elapsed and Time Spent
Dear Users, We got quite a number of suggestions and feedback's regarding the usage of "Time Elapsed and Time Spent" in the Request & Reports modules of ServiceDesk Plus OnDemand. Although the two words sound similar, both are different though and we have taken up changes in its naming conventions. Hope you are all aware of our next release is going to be on Request Assessment Details - Request Tab(Time Elapsed Analysis) and Report Metrics as detailed in : https://forums.manageengine.com/topic/what-s-coming-up-next-in-servicedesk-plus-ondemand
Announcement: ServiceDesk Plus Cloud price hike update
Dear Customers, Thank you for being a valued customer of ServiceDesk Plus Cloud. This is an announcement about the price hike across all editions of ServiceDesk Plus Cloud, effective May 20, 2024. Please note that this communication is intended only for
Use AI to intelligently route a ticket to the correct resolver group
I read some articles about AI in ServiceDesk Plus and also the ability to route tickets based on AI. We currently route incidents based on a selection of site, category & subcategory. We often find that users do not select the correct category & subcategory,
No warning on Datacenter Maintenance over the weekend
This weekends Datacenter Maintenance was performed with no notification to users that I am able to find. On the US ManageEngine On-Demand Service Status site this seems to be rolled into the DR process but even so the dates do not match up. As has been
Role changes - audit reporting?
If roles are being changed in SDP, is there a way for me (organizational admin) to see how and or who changed those roles? In this case, we have a couple technicians setup as SDAdmins as well. I didn't see an audit report that would show me this. Thank you.
[Free webinar] ITSM + PAM: Integrating ServiceDesk Plus and PAM360 to weave privileged access hygiene with service management operation
Hey there, Security loopholes in ITSM operations can put organizations at peril, such as privileged access control gaps during employee onboarding to authorization issues that crop up in remote troubleshooting. That's why it is vital to seamlessly embed
Introducing the cloud version of ServiceDesk Plus MSP! Try it now
Dear Customers, We have some great news for you ! We are thrilled to announce that ServiceDesk Plus MSP, our unified PSA-ITSM platform, is now available in the cloud. Kindly refer this Link for more details. For creating MSP Cloud service instance from
Application access issues - ServiceDesk Plus Cloud
Dear Customers, Some customers in the US data center experienced intermittent downtime and difficulty accessing the application briefly on December 30, 2024. Our team has now fixed this and you should be able to access the application without any interruptions.
Disaster Recovery Drill for Zoho EU Service on 08th December 2024 and 15th December 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho EU Service on 08th December 2024 and 15th December 2024 to ensure our DR Readiness in EU Deployment. This will help us support our expanding server far more efficiently.
Disaster Recovery Drill for Zoho AU Service on 08th December 2024 and 15th December 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho AU Service on 08th December 2024 and 15th December 2024 to ensure our DR Readiness in AU Deployment. This will help us support our expanding server far more efficiently.
Disaster Recovery Drill for Zoho US Service on 23rd November 2024 and 30th November 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho US Service on 23rd November 2024 and 30th November 2024 to ensure our DR Readiness in US Deployment. This will help us support our expanding server far more efficiently.
Submit a review and get a $25 Amazon gift card
Hello! Last year, ServiceDesk Plus was featured in Gartner's Magic Quadrant for IT Service Management Tools and its Critical Capabilities for IT Service Management Tools report. We are being evaluated for the same reports this year as well. Our ratings
Upcoming enhancements in Integrations, Changes, Setup in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Integrations, Changes, Setup in ServiceDesk Plus Cloud. Enhancements Integrations SDP Cloud - Zoho Cliq integration Integrate ServiceDesk Plus Cloud with Zoho Cliq to enhance user communication
Masterclass 2024: Episode 10—Upcoming AMA episode with ServiceDesk Plus Cloud experts. Submit your questions now!
Hi everyone, We're excited to announce that the final episode of our Masterclass 2024 series will be an AMA (ask me anything) session with- 1. Sriram K S, global head of customer success 2. Kavin N U, regional manager - product support & customer success
Upcoming enhancements in Zia, Requests, Setup, Problems, Change in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Zia, Requests, Setup, Problems, Change in ServiceDesk Plus Cloud . Enhancements Zia Sentiment Analysis Zia predicts the emotional tone of requesters' conversations. Enable sentiment prediction
Masterclass 2024 - Episode 10: "Ask Me Anything" session with ServiceDesk Plus Cloud product experts [Nov 20]
Greetings from ManageEngine! We are excited to announce that the registrations are now open for the finale of the ServiceDesk Plus Cloud Masterclass 2024! Learn how to utilize the latest features and enhancements and connect with our product experts in
Disaster Recovery Drill for Zoho IN(India) Service on 20th October 2024 and 27th October 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho India(IN) Service on 20th October 2024 and 27th October 2024 to ensure our DR Readiness in IN Deployment. This will help us support our expanding server far more
Attention Chrome Users: A recent Chrome update is causing issues with the Rich Text Editor across the application.
Dear Customers, We have identified an issue with the Rich Text Editor(HTML) where values are not being retained upon saving. This problem is specific to the latest version of Chrome (version 127) and has arisen due to a recent update from Chrome. Workaround:
Upcoming enhancements in Integration, Projects, CMDB, Requests in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Integration, Projects, CMDB, Requests in ServiceDesk Plus Cloud. Enhancements Integration Azure DevOps Integration Integrate ServiceDesk Plus Cloud with Azure DevOps to attach or create
Trouble setting Field Dependencies in custom scripts
Guide 1 Guide 2 I am currently trying to create a script that creates a three-field dependency between division, district, and subdistrict as shown below, whereby if the user selects a division, it would showcase the various districts in said area, and
Masterclass 2024: Episode 9 - Tailoring ServiceDesk Plus for your organization with last-mile customizations [Cloud] - Oct. 23
Hi there, We are excited to invite you and your team to the ninth episode of this year's ServiceDesk Plus Cloud Masterclass series. In this episode, we'll explore last-mile customizations in ServiceDesk Plus. You will learn how to connect your disparate
Disaster Recovery Drill for Zoho CN(China) Service on 21st September 2024 and 28th September 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho China(CN) Service on 21st September 2024 and 28th September 2024 to ensure our DR Readiness in CN Deployment. This will help us support our expanding server far
Issue around text wrapping on Macbook UI
Hi, When using a Macbook, additional fields under the Request details and Solution details tabs do not wrap text correctly resulting in words being split across separate lines, see below: Can proper text wrapping support be added to the interface for
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