Upcoming enhancements in Assets in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements and behavior changes in Assets in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Asset Enhancements Inheritance in product types and enhancements in additional fields and
Disaster Recovery Drill for Zoho JP(Japan) Service on 21st September 2024 and 28th September 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho Japan(JP) Service on 21st September 2024 and 28th September 2024 to ensure our DR Readiness in JP Deployment. This will help us support our expanding server far
Introducing the Cloud version of AssetExplorer - Try it now
Dear Customers , We have some great news for you ! The cloud version of AssetExplorer is here. The AssetExplorer Cloud packs in everything you have come to love in the on-premise version, while offering the cloud advantage of low overheads, easy scalability
EU Data Center Slowness - SDP Cloud
Dear Customers, We sincerely apologize for the recent slowness you've experienced with our application. We've identified that this issue is affecting users specifically from the EU data center and our development team is actively working to resolve this.
Introducing the Zia Code Generator for Custom Functions in ServiceDesk Plus [Cloud]
We are thrilled to announce the latest GenAI capability in the cloud version of ServiceDesk Plus: Zia Code Generator for Custom Functions, powered by ChatGPT. With this latest feature, service desk administrators can accelerate their work by simply prompting
Upcoming enhancements in integration, setup, Asset ,CMDB , and changes in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in integration, setup,Asset ,CMDB , and changes in ServiceDesk Plus Cloud. ChatGPT Integration Enhancements Acknowledge asset receipts by responding directly to asset acknowledgment/reminder
Masterclass 2024: Episode 8 - Bringing ServiceDesk Plus Cloud into the Microsoft ecosystem for seamless ITSM operations [Sept 25]
Hi there, We are excited to invite you and your team to the eighth episode of this year's ServiceDesk Plus Cloud Masterclass series. In the eighth episode of the Masterclass 2024, we will cover how to integrate ServiceDesk Plus Cloud with Microsoft applications.
Masterclass 2024: Episode 5—Explore the latest features in ServiceDesk Plus Cloud [Jun 26]
Hi there, We are excited to invite you and your team to the fifth episode of this year's ServiceDesk Plus Masterclass series. In the upcoming episode of Masterclass 2024, we will explore the latest product updates and enhancements released in the last
Microsoft is enforcing Multi-Factor Authentication
Dear customers , Microsoft has announced its plans to enforce mandatory multi-factor authentication (MFA) for Azure and all other integrations involving Microsoft services. So, if you have integrated your Microsoft account for ServiceDesk Plus Cloud integrations,
EU Data Center Slowness - SDP Cloud
Dear Customers, We sincerely apologize for the recent slowness you've experienced with our application. We've identified that this issue is affecting users specifically from the EU data center. Rest assured, our development team is actively working to
Upcoming enhancements in Request and Setup in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Request and Setup in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Request Mentions and Attachments in Request Notes Mention users while adding or editing
Disaster Recovery Drill for Zoho SA(Saudi Arabia) Service on 23rd August 2024 and 30th August 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho SA(Saudi Arabia) Service on 23rd August 2024 and 30th August 2024 to ensure our DR Readiness in SA Deployment. This will help us support our expanding server far
How to write system logs in custom functions.
hi , How to write system logs in custom functions for ManageEngine ServiceDesk Plus Cloud? Can email notification alerts be written in custom functions?
ServiceDesk Plus Cloud - Internal Error Update
Dear Customers, We sincerely apologize for the inconvenience caused by the current issue resulting in an Internal Error. Our team is actively working to resolve this as quickly as possible. We understand the impact this may have had on you, and we assure
Purchase Order
1. Technician should be able to copy the Purchase request details into the Purchase Order instead of re-entering all the information. 2. Purchase Order Template to be modifiable (currently the purchase order item is not modifiable, we should be able to
Upcoming enhancements in Requests, Problems and Setup in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Requests, Problems and Setup in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Requests Request and Solution Association Technicians can associate solutions with requests
[Exclusive industry research] The state of AI in ITSM: 2024 and beyond
Hello there, ITSM practitioners, There has been intense hype and speculation about AI in the last couple of years. However, there is a need to discern valuable insights from the noise surrounding the applications of AI in enterprise operations, specifically
Masterclass 2024: Episode 7—Designing and implementing minimal-risk changes with ServiceDesk Plus Cloud [Aug 28]
Hi there, We are excited to invite you and your team to the seventh episode of this year's ServiceDesk Plus Cloud Masterclass series. In the seventh episode of Masterclass 2024, we'll learn how to set up the essential configurations of change enablement
Auto Assign Technician to request with pending approval
Is there a way to configure auto assign to assign the technician while a request is in a pending approval state?
Upcoming enhancements in Request, Survey, Checklist, Project Management, Purchase, Contract, List View Export and Zia AI
Dear Users, We are elated to announce the upcoming enhancements in Request, Survey, Checklist, Project Management, Purchase, Contract, List View Export and Zia AI. Enhancements Request Key ID Configure an ID prefix and a starting number for incident and
Masterclass 2024: Episode 6—Build a robust IT asset management process using ServiceDesk Plus Cloud [Jul 24]
Hi there, We are excited to invite you and your team to the sixth episode of this year's ServiceDesk Plus Cloud Masterclass series. In the sixth episode of Masterclass 2024, we will deep-dive into the hardware and software asset management capabilities
Deprecating Support for V1 REST API's for ServiceDesk Plus Cloud
Dear Users, We would be deprecating support for V1 version of REST APIs for ServiceDesk Plus Cloud. We recommend our users who are still using V1 to move to latest V3 version of REST APIs. Over the years, most users have moved to latest V3 version of
Email Alias populates the CC line of request
I have configured an alias to our primary instance mailbox. That alias is assigned as the Group Email and Sender's email for one of my Technician Groups. Whenever an email is sent to this alias, it arrives to the primary mailbox and is properly ingested
Send announcements to a specific site, group , dept?
Just a suggestion but it would be good if there was a way to send announcements to the above with the option to not copy in technicians .
Upcoming enhancements in Requests, Zia,Asset, CMDB in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Requests, Zia,Asset, CMDB in SDP Cloud.Below is a brief run-through of the same. Request Last Updated By Requests now support Last Updated By field and can be viewed when added to request
Request technician assignment notification via ms teams
is there any way to assign tickets and have notifications be provided by Teams direct chat and to a common teams channel via a SDP Bot?
Extending Workflows to incidents, service requests, problems, and assets in ServiceDesk Plus Cloud
We are delighted to announce that workflow automation capabilities in ServiceDesk Plus Cloud just got more powerful! Workflows, which were previously available for changes and releases, have now been extended to other ITSM practices too.You can now build
Upcoming enhancements in workflows
Dear Users, We are elated to announce the upcoming enhancements in workflows. Below is a brief run-through of the same. Workflows for Incident/Service Request, Problem and Asset Workflow is an automation that admins can configure to ensure the smooth
Servicedesk plus free license on CLoud
Hi Can we setup free license of Manageengine servicedesk plus for 1 year on cloud with 5 technician logins?
Masterclass 2024: Episode 4—Extend proven ITSM best practices to other business functions [May 29]
Hi there, We are excited to invite you and your team to the fourth episode of this year's ServiceDesk Plus Masterclass series. In the fourth episode of Masterclass 2024, we will discuss how you can effortlessly enable other departments like HR, legal,
Update on the performance issues encountered in the US data centre on April 29, 2024
Dear Customers, We would like to provide you with an update regarding the performance issues encountered within one of the database clusters in the US data centre on April 29, 2024. This issue affected customers being served from the affected database
Upcoming enhancements in Problems, Solutions and Setup
Dear Users, We are elated to announce the upcoming enhancements in Problems, Solutions and Setup .Below is a brief run-through of the same. Problems Copy Problem Create a customized copy of a problem from its details page using the Copy Problem option.
[Upcoming release] Extending Workflows to incidents, service requests, problems, and assets in ServiceDesk Plus Cloud
Hello there, The hallmark of high-performance IT and enterprise service delivery teams is the ability to put their core operations on autopilot while retaining control over the service experience standards that employees demand. To help your IT team achieve
Publish / Push Annoucements into Teams Channels
wider communication channels are important; provide the ability to publish announcements into Teams / slack channels with ability to use '@' tags doing this ourselves isn't possible as i don't see any reference to announcements in API documentation
Date Field Output Incorrect
I have a script designed to capture information from a submitted form and output it into the description field (it makes it easier for the analyst to see what's been selected from a complex form). This works fine for text based fields, but when it comes
Masterclass 2024: Episode 3—Streamlining incident management workflows with ServiceDesk Plus Cloud [Apr. 24]
Hi there, We are excited to invite you and your team to the third episode of this year's ServiceDesk Plus Masterclass series. In the third episode of Masterclass 2024, you can learn about the key incident management capabilities available in ServiceDesk
Upcoming enhancements like Operational Hours and Special Operational Hours and Holiday groups
Dear Users, We are elated to announce the upcoming enhancements like Operational Hours and Special Operational Hours and Holiday groups. Below is a brief run-through of the same. Operational Hours and Special Operational Hours Configure group-based operational
Survey
Hi All, I'm interested to find out how other customers use the survey function in Service Desk Plus (cloud). We've previously used the built-in survey functions and currently have the Zoho survey option selected and in use. We have around a 10% uptake
ManageEngine User Conference: Turkey 2024
Dear Customers, We at MangeEngine are thrilled to invite you to our upcoming User Conference happening on May 21st and 22nd in Istanbul, Turkey. This two-day event is packed with leadership forums, product technical workshops, one-on-one networking meetings,
ManageEngine User Conference: Sweden 2024
Dear Customers, We at MangeEngine are thrilled to invite you to our upcoming User Conference happening on April 9th and 10th in Stockholm, Sweden. This two-day event is packed with leadership forums, product technical workshops, one-on-one networking
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