ServiceDesk Plus receives the SERVIEW CERTIFIEDTOOL seal of approval for 13 ITIL® 4 practices
Hello there, We're delighted to announce that ServiceDesk Plus has been recognized by Serview GmbH for 13 ITIL 4 practices. ServiceDesk Plus was already certified for eight practices in 2021. In 2023, ServiceDesk Plus displayed capabilities across all
Masterclass 2023: Episode 3—Build and implement change management workflows with adequate governance, and sidestep risks [April 26]
Dear Customers, You and your IT team are invited to join us for our third episode of this year's ServiceDesk Plus masterclass series. In this episode, you will learn about the various aspects of an effective change enablement process and how to implement
Upcoming enchancements in Contract
Dear users, We are elated to announce the upcoming enhancements in contracts .Below is a brief run-through of the same: Enhancements Contract Indefinite Contract Validity Term You can now set an indefinite validity term for contracts. To set an indefinite
Planned DR Drill for IN(India) Services on 30 Apr 2023 and 07 May 2023
Dear Customers, We have planned to conduct our yearly DR Drill for Zoho IN(India) Service on 30 Apr 2023 and 07 May 2023 to ensure our DR Readiness in IN Deployment. This will help us support our expanding server far more efficiently. Below is the schedule
Change language for every user
Hello, I'm trying to change the language for every single user in SDP cloud, however I can't seem to find the option. I do see the option where they have to do it theirselves but this isn't ideal. I'd like to change it to another language for every single
Title: Masterclass 2023: Episode 2 - Design and deliver exceptional services to your hybrid workforce [Mar. 29]
Dear Customers, You and your IT team are invited to join us for our second episode of this year's ServiceDesk Plus masterclass series. In this episode, we will explore how service management teams can leverage ManageEngine ServiceDesk Plus Cloud to efficiently
Is it possible to recover deleted tasks from a project?
Hi, I can't find the view that shows deleted tasks from a project. We had a project that had many tasks with underlying worklogs. I assumed that if i clean up the tasks that the worklogs would still be viewable in the worklog table but they also dissapeared.
Upcoming feature Zia Blended Conversations
Dear users, We are elated to announce the upcoming feature Zia Blended Conversations. Below is a brief run-through of the same: Zia Blended Conversations Build interactive user conversations using Zia Blended Conversations. Administrators can design responses
Does Endpoint Central Cloud feed SDP Cloud Asset information?
I'm confused on exactly what the SDP Cloud integration in Endpoint Central Cloud is actually doing. My SDP Cloud instance is still using a probe to gather asset data. I really wish there was two way communication between SDP Cloud and Endpoint Central
Masterclass 2023: Episode 1 - Maximize service uptime with efficient incident management workflows [Feb. 22]
Dear Customers, We are excited to invite you and your team to the first season of this year's ServiceDesk Plus masterclass series. In the first episode, we will be discussing how organizations can maximize their service uptime with efficient incident
Next Release : CMDB Business view and Asset Loan
Dear Users, We are planning for the next release "CMDB Business view and Asset Loan" and below are more details on the same : CMDB Business View The UI of CMDB Relationship map is enhanced with a new set of icons. Furthermore, relationship maps can now be saved and viewed later as CMDB Business Views. Business Views present a summary of the relationship between various CIs, along with their critical data such as details, associated requests, changes, problems, releases, and CI distribution at a
Upcoming enhancements in Requests, Changes, Releases, Reports and Solutions
Dear users, We are elated to announce the upcoming enhancements in general, exports and problems. Below is a brief run-through of the same: Enhancements Requests Request Tags Add tags to a request from the details page to classify related requests. Users
Upcoming enhancements in general, exports and problems
Dear users, We are elated to announce the upcoming enhancements in general, exports and problems. Below is a brief run-through of the same: Enhancements General Extending Support for Microsoft Teams Mobile App You can now access the Home, Requests, Solutions
Pre-Release : Default site - "Base Site" for ServiceDesk Plus Cloud
Dear Users, We are working on the release of adding "Base Site" as default under the site configurations and below are brief details on this feature, functionality and behavior changes. Site - Organizations may have several branches or sites, distributed
Upcoming Release : Custom Modules, Kanban for Projects, Change and Release Enhancements
Dear Users, We are gearing up for the next release with Custom Modules, Kanban for Projects, Change and Release Enhancements for ServiceDesk Plus Cloud. Kindly refer to the below details : Custom Modules Administrators can create and design modules from
DR Drill Zoho US on 24 Dec 2022 and 31 Dec 2022 from 6:30 PM to 9:30 PM PST
Dear Customers, We have planned to conduct our yearly DR Drill for Zoho US Services on 24 Dec 2022 and 31 Dec 2022 to ensure our DR Readiness in US Deployment. This will help us support our expanding server far more efficiently. Below is the schedule
Upcoming enhancements and features in general, notification rules, survey, releases and task.
Dear users, We are elated to announce the upcoming enhancements and features in general, notification rules, survey, releases and task. Below is a brief run-through of the same: General Adhoc Delegation Delegate pending approval requests to another user.
Masterclass 2022, Season 2 - Episode 5: Explore the latest features in ServiceDesk Plus Cloud (December 14)
Dear Customers, The fifth and final episode of the Masterclass series 2022 is just around the corner! In this episode, we'll get hands-on with the brand-new features and capabilities of ServiceDesk Plus Cloud released in the past six months. We'll cover
DR Drill - Zoho EU and AU on 20 Nov 2022 and 27 Nov 2022
Dear Customers, We have planned to conduct our yearly DR Drill for Zoho EU(Europe) & AU(Australia) Services on 20 Nov 2022 and 27 Nov 2022 to ensure our DR Readiness in EU & AU Deployment. EU switch will happen in the morning and AU switch in the evening.This
Servicedesk Cloud SLA Reports
The SLA reports lack the detail needed by my business and we want to create a rich set of KPI's to issue both for improvement and for the business to measure. The Time Elapsed Analysis is the sort of metric we would like to publish with a criteria logged
SDP Cloud version details and upgrade query
Dear All, We are keen to know version details for SDP Cloud as in where to trace it from within SDP Cloud UI. Also, curios to know any periodic intervals wherein ManageEngine upgrades SDP Cloud in the background. Regards,
Planned DR Drill for CN(China) and JP(Japan) Services on 29 Oct 2022 and 5th Nov 2022
Dear Customers, We have planned to conduct our yearly DR Drill for ZOHO CN(China) & JP(Japan) Services on 29 Oct 2022 and 5th Nov 2022 to ensure our DR Readiness in CN & JP Deployment. CN switch will happen in the morning and JP switch in the evening. This
ServiceDesk Plus Cloud: Irrevocable loss of inline images in certain ServiceDesk Plus Cloud modules
Dear Customers, Inline images for certain modules of ServiceDesk Plus Cloud were irrevocably lost between Sept. 7th, 2022 and Sept. 10th, 2022 for certain customers. Impacted modules: Request Notifications and Reply Solutions Tasks Problem What went
End of Support for older TLS versions
In order to keep your communication with ServiceDesk Plus (Cloud) more secure, we will be retiring the support for older TLS versions 1.0 and 1.1 by 31 August 2018, and you need to upgrade to TLS v1.2 to enjoy uninterrupted and secure transfer of data. What is SSL/Early TLS? Transport Layer Security (TLS), formerly Secure Sockets Layer (SSL), is the old security standard for setting up connections between systems. It requires encrypting information in transit to ensure privacy, and authenticating
ManageEngine named a Challenger in the 2022 Gartner® Magic Quadrant™ for ITSM Platforms
Dear customers, We are excited to announce that ManageEngine has been recognized as a Challenger in the latest Gartner® Magic Quadrant™ for ITSM Platforms. This is the third year in a row we have been positioned in the annual research by Gartner.
Masterclass 2022, Season 2 - Episode 4: Integrate ServiceDesk Plus Cloud with Microsoft 365 (November 16)
Dear Customers, The fourth episode of the Masterclass 2022 series is fast approaching! In this episode, we'll learn how organizations bring enterprise service desks into their digital workspaces by integrating with the Microsoft ecosystem. Further, we'll
Upcoming enhancements in general,changes,projects,releases
Dear users, We are elated to announce the upcoming enhancements in general,changes,projects,releases.Below is a brief run-through of the same: Enhancements General You can now configure and customize announcements as banners. You can now create
ManageEngine User Conference: London 2022
Dear Customers, ManageEngine's customer event this year will be better than ever. And it's just a few weeks away! This two-day event is packed with leadership forums, product technical workshops, one-on-one networking meetings, and product certifications
Masterclass 2022, Season 2 - Episode 3: Build life cycles and workflows with a visual builder to standardize processes (October 26)
Hey there, The third episode of this season's Masterclass series is arriving soon! In this session, learn how IT teams can visually track various ITSM practices like incident management; service request fulfillment; problem management; change, project, and
Upcoming Enhancements in requests,Assets and Reports
Dear users, We are elated to announce the upcoming enhancements .Below is a brief run-through of the same: Enhancements General Permission to View Technician's Cost Per Hour New option in Activities Time Filter Requests Resource Quantity in Service
Upcoming enhancements in Native Email Service
Dear users, We are elated to announce the upcoming enhancements in Native Email Service. Below is a brief run-through of the same: Enhancements Native Email Service ServiceDesk Plus Cloud's native email service is available by default for
Resource questions in Reports, Business rules and Triggers
Hello Team, We are using resource questions in many templates in our organization. For reports, how we can generate it with the resource questions details. Currently in SDP Ondemand, we dont have any option to execute query and get the report. atleast
Masterclass 2022 - Season 2- Episode 2: Configure no-code and low-code automation across all major ITSM practices ( September 28)
Hello Everyone, The second episode of this season's Masterclass series 2022 is on its way! In this session, understand how to build an efficient ITSM machine by building no-code workflows that automate different ITSM practices like incident management
Upcoming enhancements in sandbox
Dear users, We are elated to announce the upcoming enhancements in sandbox. Below is a brief run-through of the same: Sandbox The Sandbox in ServiceDesk Plus Cloud is an isolated testing environment. You can securely experiment and test various admin
Upcoming features like Requester can Edit Request and enhancements in change module,notification rules also started with Web Content Accessibility Guidelines: Phase -1
Dear users, We are elated to announce the upcoming features like Requester can Edit Request and enhancements in change module,notification rules also started with Web Content Accessibility Guidelines: Phase -1.Below is a brief run-through of the same:
Masterclass 2022 - Season 2- Episode 1: Design and create dynamic templates with ServiceDesk Plus Cloud (August 24)
Hello Everyone, We're delighted to bring you a brand new season of the Masterclass series 2022. In the inaugural episode scheduled for August 24, you'll learn how IT teams can build custom templates to manage various ITSM practices like incidents, service
SDP Cloud integration with ME Analytics Plus Cloud
Dear Users We hereby to announce SDP Cloud's integration with ManageEngine Analytics Plus Cloud(https://www.manageengine.com/analytics-plus/). ManageEngine Analytics Plus Cloud helps generate insights and metrics over SDP Cloud data. The integration will
Upcoming enhancements in Projects, CMDB and features like Project Template.
Dear users, We are elated to announce the upcoming enhancements in Projects, CMDB and features like Project Template. Below is a brief run-through of the same: Projects UI enhancements Introducing Summary and Associations tabs in project details page.
Upcoming API changes
Dear users, We are elated to announce the upcoming API changes.Below is a brief run-through of the same: API Changes V3 API support for user-related operations Added the following endpoints to create, update, view, or delete users: Endpoint Allowed
Is their a way to hide emails from end user view?
Is their a way to hide emails from end user view? For example if we don't want individual end users contacting individual Technicians directly by email. Where all users know to email a generic mailbox as Techs may be out.
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