Hello ITSM practitioners!

AI agents are touted to reshape ITSM by acting as a digital workforce that works with and on behalf of human teams.

But how ready is your organization to adopt them? What are the use cases for AI agents? And how should you handle security and privacy controls?

To get the answers, we surveyed 300 IT leaders from the United Kingdom across the public and private sectors to get their take on the impact of AI agents.

Here’s what you’ll discover in our exclusive report:

• How current levels of AI adoption in ITSM varies between sectors.

• Key concerns like governance, security, and reliability.

• How AI agents might change IT roles and hiring plans.

• Real-world insights and strategic tips for AI deployment.

Want to stay ahead of the curve? Download your copy.

We hope these insights will be helpful for shaping your future ITSM initiatives.

Warm regards,