Hi there,

We are excited to invite you and your team to Masterclass 2025. This series offers free monthly training sessions to help you get the most out of ServiceDesk Plus Cloud. Each episode focuses on a specific module and provides in-depth training on configurations, automations, and customization options. 

In the first episode, learn how to set up essential configurations to get started with ServiceDesk Plus Cloud. We will go over the steps to set up baseline service desk customizations, configure your mail server, configure the Zia chatbot, and set up the other essential configurations to get your ITSM operations up and running with ServiceDesk Plus Cloud.

In this episode, we will walk you through:

• Setting up instance configurations, including sites and regions.

• Configuring custom domains for your organization through the ESM directory.

• Configuring the mail server and enabling automatic email-to-ticket conversion.

• Customizing attributes like the category, priority, and level.

• Configuring the Zia chatbot to help end users leverage the self-service capabilities and resolve L1 tickets.

• Visualizing help desk metrics through prebuilt and custom query reports and dashboards.

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​Time: 11am GMT, CST, and PST | 3pm AEDT

Register now

If you have any questions, please write to us at hello@servicedeskplus.com. We’re always happy to help.

Regards,