Hi there,

We are excited to invite you and your team to the second episode of Masterclass 2025. We will discuss step by step how to design, implement, and manage a powerful service delivery model to cater to your organization's service needs. We will also learn how approvals, SLAs, and tasks can be automatically associated with a service request template for swift service delivery.

In this episode, we will walk you through:

• Defining service categories according to your requirements.

• Leveraging GenAI capabilities that help predict ticket parameters and user sentiment.

• Customizing a service request template on a drag-and-drop canvas.

• Adding dynamic questions using additional fields and resource information.

• Configuring approvals, SLAs, tasks, checklists, and form rules.

After the product demo, you'll also have the opportunity to interact with our product experts through a live Q&A session.

Date: March 26, 2024

Time: 11am GMT, CDT, and PDT | 3pm AEDT

Duration: 60 minutes

Save your spot now

If you have any questions, please write to us at hello@servicedeskplus.com. We’re always happy to help.

Regards,