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Recent Articles
How to set the PHP path during agent installation?
This is only applicable to the agent versions 4.2 and above. For Linux Step 1: Download the installation script. wget -O InstallAgentPHP.zip https://www.manageengine.com/products/applications_manager/54974026/InstallDataExporter.zip && unzip ...SSL Troubleshooting Tips
This section helps you troubleshoot SSL server certificate–related issues that you might encounter in the product console. 1. Blocked Content Description: This problem arises when the product console is configured to use HTTPS under connection ...Resolving Index Corruption and Primary Key Duplication in PostgreSQL
Overview This KB provides guidance for identifying and resolving Primary Key (PK) duplication errors that typically occur due to data corruption or constraint issues. Step 1: Verify the Error from Logs Corruption errors may surface in different ...Error: Login failed due to an error with code – SAML_ERR_002. Please reach out to your administrator to resolve this.
Issue description The error Login failed due to an error with code – SAML_ERR_002. Please reach out to your administrator to resolve this. occurs when a user tries to log in to ADSelfService Plus through a third-party identity provider (IdP). ...Resolving the error "Login failed due to an error with code – SAML_ERR_001. Please reach out to your administrator to resolve this"
Issue description The error message Login failed due to an error with code – SAML_ERR_001. Please reach out to your administrator to resolve this occurs when ADSelfService Plus receives an invalid, malformed, or incomplete SAML response from the IdP ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Apple WWDC 2025 updates
We’re excited to announce that ManageEngine Mobile Device Manager Plus is ready to support the latest Apple platforms unveiled at WWDC 2025. With the release of iOS, iPadOS, macOS 26, Apple has introduced new management capabilities and enhancements forRMM Central now supports macOS 26 Tahoe
We’re excited to announce that RMM Central now supports macOS Tahoe. This latest addition ensures that IT administrators can seamlessly manage macOS Tahoe devices, leveraging RMM Central's complete suite of endpoint management capabilities. Unveiled atBrowser Security Plus Now Supports macOS 26 Tahoe
We’re excited to inform you that Browser Security Plus now supports macOS 26 Tahoe. IT administrators can now manage patches for macOS Tahoe devices easily using Browser Security Plus’s advanced patching features. macOS Tahoe, introduced at WWDC 2025,Device Control Plus Now Supports macOS 26 Tahoe
We’re excited to inform you that Device Control Plus now supports macOS 26 Tahoe. IT administrators can now manage patches for macOS Tahoe devices easily using Device Control Plus’s advanced patching features. macOS Tahoe, introduced at WWDC 2025, bringsApplication Control Plus Now Supports macOS 26 Tahoe
We’re excited to inform you that Application Control Plus now supports macOS 26 Tahoe. IT administrators can now manage patches for macOS Tahoe devices easily using Application Control Plus’s advanced patching features. macOS Tahoe, introduced at WWDC
Most Discussed Topics
Does Service Desk Plus have a mechanism for support technicians to add 'notes' to a requestor?
Does Service Desk Plus have a mechanism for support technicians to add 'notes' to a requestor? Such as "This person is hearing impaired."ServiceDesk Plus and Microsoft Copilot Agent
Hello, In our company, we want to enhance the end user workdays experience using Microsoft Copilot (Licensed or not with Copilot Chat). For example, the idea would be that if an end user ask for help, search a solution in our Sharepoint Online websites,Migrate from Build 15100 to 15120 error 1009 file in use but system does not provide PID
Can't see anything showing in use but fails to pass preliminary checks. Anyone else experiencing this?Currently on 15100 trying to upgrade to 15120 but it is not going through.
Currently on 15100 trying to upgrade to 15120 but it is not going through.Adding Text to Rest API
I previously worked with someone to have text added to a resource question in the rest API. The solution given is working well as long as text is manually added by the requester. For example the following script: var current = $CS.getValue("RES_601_QUS_301");