Unable to add users : Email address already exists
When adding an user if you get the error email address already exists, please goto Setup-->Users and Permissions-->Requesters and us the search option to search for the email address as per the screenshot below,
Do the same in technicians page if you don't get a result under requester details page.
If you are still facing the same issue, please drop as an email.
New to ADSelfService Plus?
Related Articles
FAQ's on Asset Audit Feature
For detailed configuration steps, please refer to our help guide. What is the maximum number of assets that can be included in a single audit? A maximum of 50,000 assets can be added to a single audit. If a customer has more than 50,000 assets, the ...